What information we collect about you?
When you make a booking with us we collect the names of all the guests who will be staying, email address and telephone number(s) of the person making the booking. We may also collect a debit or credit card number to take the deposit equal to the first night of your stay.
How we use the information we hold on you?
We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
We may use your mobile number for the same purpose or to make contact before your stay to find out about arrival times or to discuss other pertinent information to your stay.
How is your data stored?
All of the personal data you supply us, as part of the booking process, is stored securely on a third party system, eviivo.
Debit/credit card data is destroyed securely immediately after use.
Highlands does currently not carry any marketing activities out, so none of your contact details are used for that purpose by us.
We are required by law to collect the following information on all our guests. We do this by asking you to complete a registration form on arrival.
For commonwealth guests: Name and nationality
For non-commonwealth guests: Name, nationality, passport number, address of next destination
We will keep these forms safely in a locked filing cabinet. We are required to keep these registration forms for a year and show them to a police officer if they request to see them. We will destroy these forms 12 months after your stay.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like to find out what information we hold, please email us at firstname.lastname@example.org.
On site camera
The doorbell at Highlands of Highworth has a small camera and a microphone. The doorbell registers motion as well as an actual ring.
We use this as it allows us to talk to people at the front door, be they guests arriving when we are not at home or other visitors. It also adds a layer of security to our guests and their property, as well as for ourselves and our property.
The data is recorded securely online and kept for 1 month.
The only people to have access to this data are the owners, Karin Martin and John Page. The data can only be accessed via an app on our smartphones, both of which are password protected.